ReturnWithdrawal policy We want you to be happy with your purchase. SHowever, should you be dissatisfied, we will be happy to help you with the return the goods. Returns can only be accepted under the conditions listed below conditions and within the allocated time frame. Please note that we do not accept returns or exchanges of exchange of items without labels and used and/or washed goods. will be accepted. Please note that we do not accept returns or exchanges of exchange of items without labels and used and/or washed goods. will be accepted.
We cannot accept returns for orders shipped outside the European Union (EU).
In order to To initiate a return, please contact [email protected] Returns To be eligible for a return, your item must be unworn and unwashed. Be in the same condition in which you received it. you received it. The item must be in its original packaging and the labels must not be removed. labels must not be removed. We can only process return requests that are communicated within 14 days after delivery of the consignment. After this period, processing is no longer possible. To return a product, please follow the instructions instructions below. 1) Contact our customer service via [email protected] and request a Returns number with the information of the products you wish to return (item number, quantity of the return). 2) Our customer service team will process your enquiry and will provide you with a returns number after checking the return conditions. have been checked. 3) As soon as you have received your returns number, pack your products your products with the original packaging and item labels. 4) Fill in the Return form that is in your parcel with the following information: (article number, quantity, reason for return). Please enter the Returns number, that you have received from us on the return form. 5) Place the Rücksendeformular into the parcel and stick the pre-paid return label on your parcel and send it back to us. Once we have received your parcel and the returned items do not items do not meet our return conditions for any reason, you will be contacted by our customer service. If your return is authorised your refund will be processed immediately and your credit card or original your original payment method within 5-7 business days. issued within 5-7 business days. When you receive the money depends on your payment method.
Returns within of the EU are free of charge. If for any reason your pre-paid return label is lost or not included in your parcel or is not included in your parcel, please contact us at [email protected] Initial shipping costs are non-refundable. We cannot process parcels without an authorised returns number so please contact us to obtain your number before using your prepaid returns label. using your pre-paid returns label. Delayed or missing refunds (if applicable) applicable) If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take take some time for your refund to be officially posted. Next, contact your bank next. There is often a certain processing time before a refund is refund is posted. If you have done all of this and have not not yet received your refund, please contact us at [email protected] Postal address Contact us before dispatch at [email protected], to obtain your returns number and use the postal address below: Blue Effect Jeans Inh. Gokhan Dogruol Main Street 98 63849 Leidersbach Tel. Accounting/complaints: 06028 / 9999 675 Note: Please note that customer satisfaction is our top is our top priority and we will do our best to provide you with the best service. service to you. So please do not hesitate to contact us. Our customer service department will be happy to answer your questions. |